WHAT SHOULD I DO IF MY PRODUCT IS OUT OF STOCK?
Products may be out of stock due to high sales volumes and will be in the process of production however, you are more than welcome to still go ahead and place your pre-order/backorder! Please be advise your product will take 2-4 weeks and we cannot give you an exact date as to when your order will get to our HQ – but once it has, we can then give you an estimated delivery date.
WHAT COUNTRIES DO YOU SHIP TO?
We currently ship to the UK, Europe, USA, Canada, Australia and New Zealand.
DO YOU OFFER A PROMO DISCOUNT FOR MAKEUP ARTISTS?
Makeup artists will be eligible for a discount once they have signed up to our mailing list and provided us with links to their portfolios. This can be sent to firstname.lastname@example.org.
CAN I REFUND MY PRODUCT?
Yes, if the product is unopened and untested. Sale items are final and cannot be refunded. Please email us at email@example.com quoting your order reference number within 7 days of receiving the product – once it has been returned to our HQ and inspected we will endeavour to resolve your problem as soon as possible. Please note that you are responsible for the delivery costs to return the product back to us.
If a refund is agreed, please allow 14 days for it to be made back to the original payment method. Customers also have 7 days to request an exchange on unopened/untested items.
HOW DO DECIDE ON MY SHADE OF FOUNDATION?
Foundation matching can, of course, be tricky when shopping online, but we want you to experience the luminosity and silk-like feel that the ColorBlend HD Foundation can provide! We are currently working on our foundation matching guide. The best way to find your shade is to send us the name and shade of your current foundation (along with your delivery address) via email or any of our social platforms – we will then match it with one of ours and forward you a sample. Please note that foundation samples are not sent by recorded/signed for delivery.
WE WOULD LIKE TO BECOME STOCKISTS – WHAT SHOULD WE DO?
We welcome stockists from across the globe! Please forward your request to our Brand Manager Kesha Williams at firstname.lastname@example.org